Terms and Conditions

Please read this carefully. By using or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms that appear below.
You agree to purchase services and goods from Black garlic uk ltd subject to these Terms and Conditions which will apply to all transactions using balsajo.com

Returns and refunds
We want you to be completely happy with your product and the experience of shopping with
balsajo.com so if for any reason you are unhappy with your product or experience, just return the
remainder of the product with the receipt and we will offer a full no-quibble refund.

For wholesale rejections
If you are in anyway unhappy with your order please advise within 3 days of delivery and we will arrange a replacement.

1. Purchase Contract
1.1 This web site is operated by black garlic uk ltd . By using the balsajo.com website you are bound by these terms and conditions.
1.3 We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us.

2. Price and Delivery Charges
2.1 the price of the goods will be as quoted on the web site at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
2.2 Where applicable, prices include Value Added Tax.
2.3 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order.
2.4 If your order weighs more than 10kg then we reserve the right to contact you with a bespoke delivery charge.

3. Methods of Payment
3.1 Payment may be made by debit or credit card. On occasion we may issue vouchers or “money off” coupons which will be accepted towards payment of an order. You cannot pay for your order by cash or cheque.
3.2 The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed.
3.3 Authority for payment will be requested from your card issuer at the time of your order. We ‘debit’ your card with the full price of your order after we have delivered your shopping to you. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

4. Delivery
4.1 Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website, and you must do so if you move home so that we can deliver to the correct address. We aim to despatch within 3 days of
order and deliver within 7 days, therefore please allow 5-10 working days for your order.

5. Amendment of order and Cancellation Rights
5.1 Unless otherwise notified to you in the confirmation e-mail it is not possible to amend your order after it has placed.
5.2 If you wish to cancel your order, please let us know asap by email to orders@balsajo.com and we will refund any payments. If your order has already been despatched, we will require you to return the goods by post. When returned in good order we will refund your payment.

6. Warranty and Liability
6.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
6.2 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

7. Privacy
7.1 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. Our full privacy policy.
7.2 At the time of your registration you will set a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.
7.3 By using our website, you consent to the information you provide to be collected for the purposes of fulfilling any orders which you may place now or in the future.